You may return any item that is unused, in new condition or any item that was damaged upon receipt within 7 days of receipt of order. Jewelry and Accessories are not eligible for returns or refunds.

Products purchased during or on Sale will NOT BE ELIGIBLE for Returns or Refunds.

Products purchased during or on Facetime or Skype call will NOT BE ELIGIBLE for Returns or Refunds.

All Items returned due to change of mind or sizing issues (definitive sizing information is posted on the site) requires you to pay for them.

Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues

Informing Benzerworld

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.

Confirmation email from Benzerworld

You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference. Please note: Incase needed, we’d request you for a digital picture of the item for our internal review to be able to process your request.

Shipping Back the Items

When Shipping back the items:

1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
3. Please do not forget to mark the packaging as “A GIFT FOR PERSONAL USE ONLY” and not for sale, in a decleration note, a draft of which shall be shared with you.
4. Item Receipt and Inspection at Benzerworld Warehouse. As a policy, our team shall examine the products on return and identify the defects/variation as indicated by you.
5. Proposed solutions post receipt of returned items. Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis –

International shipments usually take between 2-3 weeks in transit if done through postal service.

Any shipment returned within India takes 3-4 days to reach if sent through DTDC. Exact time taken for transit would depend on the nature of the product and your location.

International shipments usually take between 6 to 8 weeks in transit if done through postal service.

In any case, the refunds will not exceed the actual amount paid by you.

Please note that we always charge in Indian Rupees & therefore shall refund in the same currency.

There may be a variance in amount in your currency due to change in currency exchange rate.

The refund will be processed in your bank account within 7 working days of receiving the product back.

International Transaction Fees:

Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges.

Local Taxes:

The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.

You can contact us through our contact page! We will be happy to assist you.